It has been a standing resolution of mine since late 2013 to be more proactive about printing my photos. The last time I had printed my images before then, I had a bad run with Shutterfly. The colors were really off and I was very disappointed in the quality.
I hunted for a new printer and started using Mpix.com based on a recommendation from a friend. I had been using Mpix for over a year when I got an offer from Shutterfly for 101 free prints after Christmas. It's been so long since I ordered through them for photo prints that I thought it would be an interesting experiment to compare the quality of Shutterfly vs. Mpix.
What I found definitely surprised me! I thought you might appreciate the review as well. Please note that I was not paid to do this review, I ordered both sets of prints on my own and paid for them myself without any knowledge by either of the companies of my intent.
My review: Shutterfly vs. Mpix
1. Cost:
Let's start with what I'm assuming is most people's motivation -- how much is this going to cost me?? I ordered 99 prints from Mpix and took the advantage of 101 free prints from Shutterfly. Not perfect, but very close.
This is how the cost breaks down:
Mpix.com: Ordered 99 prints on Economy 4x6 on E-Surface paper for $0.19 per print. They had a 25% off discount running at the time:
- Promotional Discount: -$4.95
- Subtotal: $18.81
- Tax: $0.00
- Shipping (Standard): $7.95
Total: $21.81
Shutterfly: They had an after-Christmas promotion for 101 prints for "Free." I'm always annoyed by that particular promotion because you still need to pay for shipping so it isn't exactly "free."
Without the discount, they charge $0.15 per print for glossy paper. I personally prefer matte and forgot to check to see if that was an option for the free prints.
- Shipping and Handling: $7.99 Tax: $0.58
Total: $8.57
Difference: For 99 prints, I paid $13.30 more at Mpix.com-- $0.13 more per print.
2. Quality, the image itself:
You get what you pay for. This holds true for this example and as I'll show you, I do think the quality of the print is better at Mpix.com. BUT is it worth that extra $13? For some yes, for some no.
I was definitely surprised at how well the Shutterfly prints held up to the test! And for the right person and/or situation, Shutterfly could definitely be considered the winner.
Let's take a look at the comparisons. For each of these photos, Mpix is on the left, Shutterfly on the right. Other than cropping, I did not edit these images for exposure or color.
Example 1, the original file I sent to both companies: 
The printed versions; Mpix (left), Shutterfly (right): 
Shutterfly seems to have increased the exposure/brightness of all the prints. They are brighter and lighter than my original files. I can see it in my girls' faces because they are already so pale and I see it in the darker shadows of the image.
In this case, look at the right side of the picture. The tree is very dark in the original and in the Mpix print, significantly lighter in the Shutterfly one.
Here's a close up of the Mpix print: 
And the Shutterfly print: 
Example 2, Along with the increase in brightness, Shutterfly seems to have reduced the contrast on the images. They seem generally softer and lacking the crisp detail I see in Mpix.
For this image, you can see the difference in the Peanut's face (girl on the right) and see the difference in exposure on the stuffed hippo at the bottom right of the picture: 
Example 3, This was my very favorite shot from Christmas morning. I love the glowy light in the background and the gorgeous tree bokeh along with my little lady's beaming face. The Mpix print captures all the things I love about this image but the Shutterfly one feels "dumbed down." The bokeh on the tree doesn't sparkle the same way, her face is too soft, and there is a lot of detail lost.
It's more apparent when you see the prints in person, but please remember that I've trained my eye for these kind of details over 4+ years of intense practice with photography. I completely understand that a normal mom is going to think I'm crazy for seeing these nitpicky things.
But, can you see the difference in the blackness of the keys on the piano at bottom right? That overall "punch" is missing in the Shutterfly print. 
Example 4, Other than the overall softness in the Shutterfly print, this picture came closest to an even tie for me. The colors are nearly identical. You can see the extra brightness in the bush on the right, but their faces are nearly the same in each print. 
Example 5, This close up of Little Pea is what tips my preference scale towards Mpix. I am shooting with a Canon 6D DSLR. I use prime lenses, so the clarity and crispness I can achieve with an image far surpasses a cell phone or point and shoot. (You can read more about my gear here.) Little Pea's eyes literally SPARKLE in this image. You can count her eyelashes in the digital image.
Mpix retains the contrast and vibrancy of her eyes, the Shutterfly version missed the mark completely: 
Close up of the Mpix print, taken with my macro lens: 
Close up of the Shutterfly print taken with the same settings. Can you see the difference in the eye on the right in particular? It is just this side of out of focus altogether: 
Example 6, This is the one time when Shutterfly actually won the comparison. I prefer the extra exposure in the image, and the softness smoothed out some of the gritty detail in Tim's face. The color balance is cooler and cleaner feeling in the Shutterfly print, the Mpix one feels sort of yellow/green in person. 
3. Quality, the paper:
Without a doubt, Mpix wins the paper challenge. Each print feels heavier and I love the matte finish. I would prefer to compare matte Shutterfly prints to see if there is any improvement in the paper, unfortunately glossy was the standard the promotion came with.
I stacked up 99 prints for both stacks, Mpix on the left, Shutterfly on the right. I added the salt & pepper shakers because the Mpix prints were slightly curved in the middle and wouldn't lay perfectly flat. I didn't want that to give a wrong perception of how thick they were.
You can see that even weighted down, the pile is still taller/thicker than Shutterfly. It isn't terribly significant when you see it this way, but it does make a difference when you're holding each print. 
So which should you use? Well, even though I prefer Mpix's quality that is not an easy answer! There are other things to consider:
Storage:
Shutterfly has no storage limits on your image library and does not delete them. Mpix will remove your entire image library if you do not place a print order (even ordering 1 print counts) every 60 days.
Other products:
Shutterfly has a vast selection of products you can personalize with your images. If you plan to give gifts or use them for holiday cards, the convenience factor of having all your images already uploaded and ready to go is a significant pro.
Mpix also offers customizable products: holiday cards, photo books, gifts, etc. but does not seem to run the same kind of sales promotions on them that Shutterfly does. I have not made a photo book through them, so I can't comment on the quality or ease of creating them. I'm also a big fan of Shutterfly's design partner tinyprints. I've used them interchangeably for holiday cards:
Which camera are you using?
If you are printing your cell phone or point and shoot images, you will likely not notice much difference in the quality of the image itself between these two printers. Read more about the gear I use here.
Do you edit your photos?
If you never use software like iPhoto, PicMonkey, Lightroom, or Photoshop to tweak your images, you may actually prefer Shutterfly's prints. It's been my experience that most cameras underexpose images by default and the increase in brightness from Shutterfly would actually make your prints look better.
Mpix does offer free color correction, which I turned off for this example. Side note: If you're interested in easy editing of your photos, I have been enjoying PicMonkey for about a year now.
You might want to check it out:
What are you doing with your prints?
Are you framing them? Putting them into a precious scrapbook or photo album? Giving them as a gift? You may prefer the quality of Mpix.
Are you simply printing them to get them off your computer? Excellent! You may or may not need the extra quality then. If you're simply saving them in a box of memories, the cost savings may be more important and you should go with Shutterfly. And kudos to you for protecting your images from a computer crash. Feel proud you've taken the time to print them even if you don't have the time for anything else right now!
If you'd like to get 50 free prints from Shutterfly, you can sign up here. It's a great way to get started.
Brenda Ramsey
First off I want to say that your girls are adorable. Such pretty eyes! My son just had senior pics taken & I had prints made with Shutterfly (just 4 x 6 to gauge which ones I want to get in larger prints). My pale son looks so washed out. I checked the e-mail from the photographer & she recommended Mpix or Nations Photo. I now see why! Thank you so much for your detailed comparison.
Sacha
limelight
https://github.com/cboseak
Bekah
Just wondering how to order the Matte finish on prints with Mpix? The only matte option I see, is with the Black and White - When you ordered yours, was it the standard E-Surface option you chose? Did you choose anything else or am I missing something? Thanks!
Stephanie
The one thing you missed in this review is in Shutterfly's TOS, they say you still own your image - but you grant them full access to do with it whatever they want, which could even include using your images for their own marketing purposes, selling to 3rd parties, etc. This verbiage does not exist in the MPIX TOS, and is likely to not be an issue since they're deleting your catalog every 60 days.
From Shutterfly - if you read any of this, read the first sentence.
You will retain ownership of such User Submitted Materials, and you grant us and our designees a worldwide, non-exclusive, transferable, royalty-free, perpetual irrevocable right and license, with right of sublicense (through multiple tiers), to use, reproduce, distribute (through multiple tiers), create derivative works of and publicly display such User Submitted Materials solely in connection with the production or provision of any product or service you request or to show you how your User Submitted Materials would appear in our products or services. For example, when you place an order for a product, we will prepare, manipulate (if necessary), and transmit the User Submitted Materials for production, packaging and shipment. Similarly, if you want to share a photo book with your friends and family, we will accommodate your request by making your photographs available to your friends and family to download and/or to use and create projects of their own, and to purchase products with those photographs.
Nessa
Great review!
Thanks for taking the time out to do this. I hadn't heard of mpix and have some photos of my wedding and my husband's parents 50th that I want to print out for Christmas.